Have you ever been charged for cancelling an Uber. Has your Uber driver went to wrong address and still charged you? Uber is being sued now
On December 16, 2025 North Carolina Attorney General Jeff Jackson and a bipartisan coalition of 22 attorneys general sued Uber for making misleading claims about its Uber One subscription service, failing to provide a simple way for customers to cancel their subscriptions, and charging customers without their consent. Charlotte Alerts is on Instagram.
The lawsuit, originally filed by the Federal Trade Commission (FTC) and amended today to add the states, alleges that Uber used deceptive and unfair practices in offering and selling Uber One subscription services. Uber is the largest ride share service in the world, with way better prices than expensive taxis. “Uber broke the law,” said Attorney General Jeff Jackson, he went on to say:
“Uber used sly tactics to enroll customers in a service many of them didn’t want and didn’t know they were paying for and then threw up endless barriers when they tried to cancel. That’s why I’m taking them to court.”
Uber promoted its $9.99 a month Uber One subscription service as a way for customers to save money on rides and deliveries and told them they could cancel anytime.
But Uber actually misled customers about how much they could save with Uber One and made it difficult to cancel after they signed up.
In some instances, Uber required customers to go through as many as 23 screens, take at least 32 actions, and wait for a response from a customer service representative to cancel.
At times, the Uber representative took so long to respond and process the cancellation that the customer was charged again for the subscription.
Despite promising a free trial, Uber automatically charged people when they couldn’t overcome the cancellation hurdles and even billed some customers before their payment date.
It is also common for Uber drivers to go to the wrong pick-up address of riders, and then drive off without the rider, cancelling the ride, while the rider is stuck with a cancellation fee of $30 plus. Many Uber drivers do not speak good English, so even when riders tell the drivers that they are at the wrong address, the driver will still pull off due to language barrier.
